Initially, I had ordered a different incense burner, but they were out of stock. They contacted me and asked me if I wanted a substitute or a refund, so I wanted the tree of life soapstone burner. They happened to be on sale and they gave me two burners for the price of one. I was amazed by this level of customer service, and the burners I received are absolutely perfect. I ended up giving the colorful one to my wife, and she loved it. What an awesome experience, and I give a huge thanks to this business!